Customer Success Manager - VIP Accounts (French Market)

Aircall

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Job Details

Location: Paris, Ile-de-France, Metropolitan France, France Posted: Apr 24, 2024

Job Description

What you will do :

Grow and nurture a portfolio of VIP customers in the French Market
Maximise your portfolio’s expansion while minimizing churn and contraction
Gather customer product feedback to help shape and define the product roadmap
Develop and automate our processes, practices & tools
Bring in new ideas to delight our customers

What we are looking for :

Bachelor's or Master's degree from a top-ranking business school
Strong previous experience in a similar role
Excellent verbal and written communication skills
Passion for consistently providing excellent customer experience
Comfortable managing several tasks and issues in a fast-paced environment
Fluent in English & French

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About Aircall

Aircall is an advanced call center software, complete business phone and contact center 100% natively integrated in any CRM.

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