Technical Content Writer

Job Description

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

The Techdocs team at ThousandEyes is responsible for customer-facing documentation. As part of the Product team, we work in concert with product managers, engineering teams, designers, and support engineers to produce the content that customers need.

We follow a docs-as-code model, with content source in Markdown files in a GitHub repository, and with continuous delivery to match feature development in the ThousandEyes SaaS platform. At ThousandEyes, docs are an integral part of the product.

We are looking for a technical writer who enjoys learning about complex technical concepts, and can effectively articulate those concepts to people with a wide range of backgrounds and experience levels. This role is ideal for a person who gets up to speed quickly, has the reflex to organize ideas, and pursues information proactively.

What You'll Do

• Gather information from disparate sources, including your own testing of product features.
• Plan, write, and update documentation about those features.
• Articulate complex concepts in clear language.
• Use a docs-as-code approach for document version control, authoring, review, and collaboration.
• Work on interesting problems with smart, funny, dedicated people.

Apply for This Role If You

• Have experience writing about network technology.
• Have experience creating API documentation for a developer audience.
• Learn new concepts quickly and can pass that learning along to others in words and images.
• Notice the finer details of things, and take initiative to fix them if they're not right.
• Use git/GitHub.

Other Relevant Experience

• Website infrastructure such as static site generators, themes, and plugins
• Agile software development and release processes

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.