Vice President, Professional Services

Job Description

Civis Analytics is a data science technology company headquartered in Chicago and backed by leading investors (including Drive Capital, Eric Schmidt, Alumni Ventures, Verizon, WPP, and other private investors).

Civis’ vision is to be the analytics platform for the data-driven campaign. Our customers use Civis technology for every decision in the audience campaign journey - from identifying the most persuasive messages and finding their best audience segments, to measuring if their marketing campaigns are working - all in one place. Our goal is for every organization - from companies to governments to nonprofits - rely on Civis to drive the most targeted, transparent, and measurable audience campaigns on earth.

Civis Analytics is seeking a Vice President, Professional Services to lead our consulting and software implementation teams. Specifically, this individual will oversee our Applied Data Science (ADS) practice - a multidisciplinary team of data science experts - and a team of data engineers and project leads to configure the Civis data science platform for our customers’ use cases. Success in this role will be measured by Civis’s ability to meet its growth goals while fulfilling the mission to its customers. As the VP, Professional Services, you will report directly to the CEO as part of our senior leadership team.

Responsibilities :

This position would oversee several critical functions in our business.

• Civis platform implementation and data engineering services : We frequently configure our platform with data warehousing and analytics pipelines for high-value customers with specific use cases to improve adoption and customer success. These range from cross-channel donor databases in nonprofits to media mix databases in commercial marketing - and everything in between.
• Applied data science and business intelligence: Our applied data science team provides reporting and advanced modeling pipelines to help our customers extract maximum intelligence from their growing stores of 1st-party, person-level data. We provide training services to transition these pipelines to customer teams over time.
• Standardized analytics tooling: Civis has created significant comparative advantage by accumulating years of unique survey and modeled data about American consumer behaviors, opinions, and even government services adoption. This leader will continue the progress we’ve already made to standardize our data assets into repeatable, customer-facing products to serve unique industries.
• Support implementation partners : We have a small group of implementation partners that we want to expand and nurture over time to support data engineering projects that are more efficiently served by outside implementation firms.
• Marketing data unification and safe harbor strategy : Increasingly, Civis is providing data infrastructure for ‘safe harbor’ environments for media organizations that require robust structure and complete privacy management and access controls. This person will continue to help us develop the required infrastructure and data warehouse design within our platform for this growing business.

Qualifications

• BA/BS degree, with 10+ years of successful experience in systems integration, software deployment in a SaaS business, and/or data science focused management consulting.
• Demonstrated focus on organizational structure and professional development.
• Leadership experience overseeing complex, multi-functional technical teams across departments.
• Proven track record growing customer accounts in partnership with sales and account management teams.
• Strong understanding of the marketing space and technologies, data privacy trends, and the role of 1st-party data in modern marketing.
• Strong understanding of the fundamentals of data engineering and data science principles, including ETL, machine learning, and reporting technologies.

All employees either must be fully vaccinated against COVID-19, initiate vaccination before your start date, or file an exemption request prior to start date per company policy for review. Due to the uncertainty of COVID-19, all Civis offices are closed and employees are remote until further notice. This is being closely monitored as the situation evolves. Although it’s likely our offices will reopen, positions hired outside of Civis office locations will be remote roles.

Who we are

Civis offers opportunities for newcomers, seasoned professionals, and anyone in between. Our teams are energized by complex challenges and value diversity of thought. Opportunities to stand out and inspire happen daily, and we trust and encourage you to act on your ideas—no matter how big they are.

We offer you the tools and community you need to do your best work. Each of us is committed to holding ourselves accountable for results, challenging the status quo, and finding new ways to help our company—and each other—grow.

Why join our team?

• The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal, and inclusive workplace.
• Competitive benefits, including unlimited PTO; 401K match with immediate vesting; health, dental, and vision benefits; fully paid parental leave; breastfeeding support, including breastmilk shipping services for traveling moms; commuter benefits; wellness initiatives, including weekly group meditations; monthly on-site massage therapy; and pet insurance.
• To support employees in our now-fully remote work environment, we have expanded our virtual journal and book clubs, Donut Pals (organized virtual coffee meet-ups), Lightning Talks (five-minute presentations on anything you’d like), Lunch-and-Learns, and HR Open Discussions (bi-weekly meet-ups where we discuss ideas and topics of the day in a casual format). We are also able to support and accommodate flexible work from-home-schedules to help employees juggle their domestic responsibilities.

Civis embraces the individuality of our employees, and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or veteran status. If you have a disability or special need that requires accommodation, please contact us [email protected].

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

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