Product Ops Coordinator

Job Description

About thredUP thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes and accessories. Sellers love thredUP because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. In 2018, we extended our platform with thredUP’s Resale-As-A-Service (RaaS R ), which facilitates modern resale for a number of the world’s leading brands and retailers. thredUP has processed over 125 million unique secondhand items from 35,000 brands across 100 categories. By extending the life cycle of clothing, thredUP is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. About The Role The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers. As a Product Ops Coordinator, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these three areas : Quality Assurance (QA) Ops, Pricing & Authentication, or general projects on product. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs. Shift: Mon-Thurs 5:30pm to 4:00am

Responsibilities

• Virtually audit product quality, description, and photo
• Provide quick and clear feedback to team members and product ops leadership based on audit findings
• Audit thredUP.com frequently to ensure photos and product information are aligned to meet or exceed training and customer expectations
• Explore product opportunities in the ways Product Ops can improve quality, description and photography
• Focus on pricing and authentication with an emphasis on lower level authentication brands
• Receives exposure to higher risk authentication brands as the business allows
• Regularly monitor, audit and update the internal pricing tables of a broad range of retailers
• Assist in educating itemizers about brands and product acceptance
• Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue
• Support Customer Service team in price update requests

Requirements

• Knowledge of apparel quality standards (experience with secondhand is a plus!). Ability to identify, prioritize, and complete tasks under tight deadlines
• Strong organization and scheduling skills
• Ability to exercise independent judgment and operate with minimal supervision
• Flexibility, creativity and willingness to optimize processes
• Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs

We believe diversity, inclusion and belonging is key for our team. At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. Apply for this job