Job Description

About the Team

We're looking for a Support Operations Training Supervisor to lead a team that nurturing the impact of new and continuing training for employees in Phoenix Support Ops, and our partners across the company.

What is Phoenix Support Ops? Phoenix Support Ops is a passionate team that works to provide top-notch escalated support to DoorDash Customers, Merchants, and Dashers whose deliveries have gone awry. The Training Team enables support agents to feel confident in the solutions they provide to customers through new hire and continued education. We aim to be 1% better every day!

About the Role

A Training Supervisor is committed and courageous, with experience leading high-achieving teams or projects. You are someone who can juggle team management, strategizing, and cross-team collaboration with grace and ease. You want to manage a team that's a force multiplier for programs across the Phoenix Support Ops team. This is full-time and salaried.

You're excited about this opportunity because you will...

• Develop quality trainers with Training Team goals.
• Identify gaps in training within Support Ops and institute targeted interventions to improve efficiency and quality
• Apply adult learning theory, feedback, and Ops metrics to build enhanced training programs, activities
• Encourage curiosity and foster a team that's open and creative
• Have a one-team-one-fight mentality to collaborate across teams, including stepping in to lead trainings when needed
• Develop expertise in how DoorDash's processes and resources work
• Work together with instructional designers and content developers
• Represent the business case, status, and influence training programs in multiple communication channels such as weekly business reviews

We're excited about you because...

• You succeed with remote management
• You love helping people
• You have a high bandwidth with no problem juggling multiple tasks at once
• You are a sponge, absorbing the deep knowledge of experts in diverse processes across Support Ops
• You are not interested in the status quo. You love thinking about new opportunities or process improvement potential
• You use feedback to make clear goals and results
• Bachelor's degree in education, Human Resources or relevant field
• Preferred 1 year of people management experience
• Familiarity with training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations)
• Minimum 2 years of experience inTraining

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies. We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers. We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website , the DoorDash blog, the DoorDash Engineering blog , and the DoorDash Careers page .

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.