Store Operations Consultant

Job Description

Purpose of Role:

The primary purpose of this role is to assess, support/design, implement, and roll out store initiatives that support store teams with driving business results This role will accomplish this through development, implementation, and in-store adoption of new programs, projects, concepts, and process improvements on the front end of Lowe’s stores. In scope areas include point of sale, self-checkout, customer service and returns, cash office, and pick up in store. In scope topics include technology, processes, associate training, roles and responsibilities, and associate recognition. In addition, this role supports day to day store operations, including sales, service, technology, omni-channel, and store communications.

Required Qualifications:

• Bachelor's Degree or
• 6+ years Related Industry Experience (Examples: Big Box Retail corporate and / or store leadership experience. Retail consulting experience.)

Preferred Experience:

• 3+ years Experience in a Front End Store Operations role
• 3+ years Experience in data analytics, performance reporting
• Advanced skill level in DART/MicroStrategy, Excel, & Access, such as pivot tables, power pivot, Vlookup and dynamic charts
• Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics
• Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflows