Solutions Engineer

Job Description

2020 is all about doubling down on our strategic and enterprise customer base so we have another year of exponential growth here at Affinity! We're looking for a Solutions Engineer who can help lead the charge with customer acquisition and retention of the largest of these organizations. We've on-boarded some of the best known venture capital firms in the world, closed deals with F500 companies, and have found great success selling to a wide variety of large sectors: private capital markets, startups, SMBs and commercial real estate firms to name a few. Our partners on the sales team are hitting or exceeding quota month over month, and we’re just entering the hyper-growth stage in Affinity’s lifecycle. We believe we’re going to fundamentally change the way people leverage their relationships and connect with others to do business, and we’re looking for an awesome teammate who can help us accelerate this journey. If you’re a smart, hard-working and an authentic person that wants to be the one pushing the cart forward instead of “riding the wave” then we’re the perfect place for you! What's this opportunity about? As a Solutions Engineer, you will help drive the technical discussion and unlock the various integration potentials with our prospective customers to make sure there's nothing stopping them from getting the most out of Affinity. This function is an integral part of the Sales team and will report to the VP of Sales. You will work in both Pre and Post-Sale stage environments to ensure technical fit. This role is the conduit between the sales and customer success process and is key to driving the process in terms of technical scope, security, adoption, and usage. Doing this well improves retention and overall success while helping to collect customer references, case studies, and product feedback. You will be known as the technical, go-to guru for all things Affinity.

What will I be doing?

• Technical Pre-Solution Engineering. Providing technical advice and support to sales opportunities and engaging with technical contacts, developers, and key stakeholders in customer organizations, to ensure that Affinity is positioned correctly, understood and any technical objections are overcome. This will include product demonstrations, presentations to senior customer contacts and writing formal RFP response documents as well as the preparation of high level integration implementation plans. The role will involve close working with sales colleagues and input into the qualification and sales strategies in partnership with sales.
• Proof-Of-Concept Design. In conjunction with our Professional Services team, designing and supporting more complex solutions as well as overseeing the implementation and success of pre-sales proof-of-concepts. Some experience in project management and working with technology partners is recommended.
• Integration Engineering. Hundreds of customers use Affinity along with a multitude of technologies as part of their ever-growing tech stack. This role will involve building custom API integrations using various IPaaS systems and applications.

We'd love to hear from you if:

• You have experience with JavaScript, Python, APIs, or popular IPaaS systems
• You can demonstrably tackle problems with an engineering mindset while being able to articulate solutions to all types of people
• You’re an excellent communicator and have well defined time-management skills to be able to handle multiple working projects at once
• You’re hard working, responsive, and willing to learn new technologies on a whim
• You enjoy wearing multiple hats and appreciate the idea of being able to use your skills to help several departments across the company

Bonus points for:

• Experience with RFI & RFP process
• Experience with Single-Sign On & IDP technologies
• A background in Security & data privacy

Benefits

• Daily lunch stipend and an endless supply of snacks
• 100% coverage on top-tier medical, dental, and vision insurance
• Public transportation pass (CalTrain, BART etc.)
• Flexible work hours and vacation time
• Education benefit if you want to go to a conference / take a class

About Affinity: Affinity is the first Relationship Intelligence platform that allows you to leverage your extended network to effectively prospect, conduct due diligence and close deals. Using machine learning and natural language processing, we also help you never miss an important opportunity, measure the impact of key people in your network, and access deep insights about your organization's relationships. We're a world class team and have raised over $40MM led by Advance Venture Partners, 8VC, Sway Ventures, Mass Mutual Ventures, Pear Ventures, Great Oaks Venture Capital & Western Technology Investment. The more diverse our team is, the more we’ll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can’t wait to welcome you to Affinity! Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job